Warranty & Returns
What is the warranty & returns policy for Lunchbox Mini
We have a 30 day returns policy (from the date of delivery), allowing you to receive a store credit or refund for any products you wish to return. To be eligible for a refund or exchange, items must be unused and returned in their original condition,
Do you offer refunds?
Yes, we do! We have a 30 day returns policy (from the date of delivery), allowing you to receive a store credit or refund for any products you wish to return. To be eligible for a refund or exchange, items must be unused and returned in their origina
How do I return my order?
You can return your order within 30 days from the day you received it. To be eligible for a refund or exchange, items must be unused and returned in their original condition, including all packaging and tags. Please email [email protected] with
Do you accept change of mind?
Yes, we do. We have a 30 day returns policy (from the date of delivery), allowing you to receive a store credit or refund for any products you wish to return due to a change of mind. To be eligible for a refund or exchange, items must be unused and r
When will my refund be processed?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days for the refund to reflect in your account.
Will I be charged for return shipping?
If returning products due to a change of mind, the shipping cost and any potential loss, theft or damage whilst in transit, is at the responsibility of the customer. If products received are faulty or not as ordered, there will be no charges incurred
How will I receive my refund?
Refunds will go back to the original form of payment used when you made your purchase. We'll send you an email notification once your refund has been processed.
Can I change or cancel my order once I've placed it?
If you need to update your shipping details after your order has been placed, please send an email to [email protected] ASAP and we will do our very best to rectify. Unfortunately we're unable to make any changes to orders once the order has bee
Is there a warranty period on the products you sell?
Each of the brands we stock have their own warranty guidelines and timeframes we adhere to. Most provide a six month manufacturer's warranty from the date of purchase, which includes any manufacturing faults or defects during this time.
What is your warranty claims process?
If you have a product that seems faulty or not up to standard, please reach out to our support team by email [email protected]. Please include your original order number, clear details of the defect, as well as photos and/or videos supporting yo