Shipping & Order Collection
Do you offer Express Shipping?
There is an option at the checkout to upgrade your order to Express Shipping. This is an additional $18.95.
How do I cancel my order?
You will have the option to cancel your order in your confirmation email. You can also contact our customer services team on [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be cancell
Do you offer free shipping?
Yes, we sure do! We offer free standard shipping Australia-wide for all orders $199+. If you'd like your order upgraded to Express Post, select the Express Post option at the checkout for an additional $18.95.
Where do you ship from?
Our warehouse and packing team are based in Capalaba, Brisbane.
Can I collect my order from your warehouse?
Yes! You sure can! Save on postage and come and collect from our warehouse in Capalaba, Brisbane. Our collection days are every Monday, Wednesday and Friday, 9am - 2pm (excluding Public Holidays). Once your order is packed & ready, you'll receive an
How do I track my order?
Once your order has been prepared and packed, you will receive a confirmation email which will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your order is placed. It can take up
My order arrived and something's not right...
We're so sorry to hear something isn't right with your order!. Even though all orders are packed and processed with the utmost care, our team is only human and mistakes can happen. Please contact us with your order number, any photos (if appropriate)
How long will it take for my order to arrive?
Delivery times vary depending on the destination and the shipping method selected. We ship from metro Brisbane, and you can use the following as a guide:. • Express Delivery: Typically arrives within 1 business day. • Metro Delivery: Typically arrive
When will you ship my order?
Orders placed before 9am will be shipped the same business day. (Please note this excludes public holidays, sale events and peak periods. Please know our team will be working incredibly hard during these times, but it may take an additional 2-3 busin
Will I need to sign for my order?
We like to make our deliveries as simple and stress-free as possible, so all regular and express parcels are sent as Authority To Leave. No unwanted trips to the Post Office required!
What is Shipping Protection?
Shipping Protection is an extra service we recommending utilising to cover any loss, theft or damage your package may incur during transit. If any of these unfortunate events occur, your affected products will be replaced and re-shipped at no extra c