Order Issues
Can I change or cancel my order once I've placed it?
If you need to update your shipping details after your order has been placed, please send an email to [email protected] ASAP and we will do our very best to rectify. Unfortunately we're unable to make any changes to orders once the order has bee
My promo code isn't working - help!
If your promo code isn't working and you've triple checked the terms and conditions of its use as well as the numbers/letters you're submitting, send us an email [email protected] and we'll respond as soon as we can.
My order arrived and something's not right...
We're so sorry to hear something isn't right with your order!. Even though all orders are packed and processed with the utmost care, our team is only human and mistakes can happen. Please email us [email protected] with your order number, any ph
I've received a faulty item, what do I do?
We're so sorry!. Please send an email to [email protected] with your order number, photos and details of the fault and we'll organise a replacement as soon as possible.
My order hasn't arrived. What do I do?
If your order hasn’t arrived within the shipping timeframe or the tracking seems to have paused or been delayed, please email our support team [email protected] and we'll take a closer look.